AI and Machine Learning Solutions
At Click Online, we help businesses in Australia and New Zealand harness artificial intelligence to improve efficiency, reduce manual work, and deliver better outcomes.
Whether you’re looking to predict trends, automate workflows, or engage customers with intelligent tools, our AI solutions are built for real business impact.
Our Services Used
<p>Our AI based solutions are designed to deliver next level personalisation, instant support (via chatbots and virtual assistants), and streamlined interactions.</p> <p>It’s a cracker of a way to make your business more responsive and customer friendly.</p>
Local Expertise, Global Tech
We understand the specific challenges and compliance needs of the AU/NZ market. We apply world class AI models and techniques with a focus on what works here.
Practicality and Impact First
We don’t build technology for technology’s sake. Our goal is to solve your real world business problems, increasing efficiency, reducing costs.
Trust and Transparency by Design
We build AI you can trust. From day one, our process is guided by the principles of ‘Trustworthy AI’, ensuring your solution is secure, compliant, and explainable.
Services We Provided
<p>Dive into our specialised suite of AI sub services designed to target critical areas of your business.</p> <p>From enhancing customer engagement to automating complex back office tasks, each solution is built on precise, custom models that deliver measurable efficiency gains and sustainable growth.</p> <p>Discover the specific tools you need to stay ahead of the curve.</p>
Predictive Analytics
Use your data to make better decisions, faster. We design and implement machine learning models that forecast sales, predict demand, and optimise operations.
Conversational AI
Launch intelligent chatbots or voice assistants across your website, mobile app, or internal tools, powered by natural language processing (NLP).
Image Recognition and Computer Vision
Automate inspections, classify visuals, or build apps that see the world. Our computer vision tech helps to make smarter decisions in real time.
Recommendation Engines
Drive conversions with product suggestions, and smart search tools that learn from your users' behaviour.
AI Driven Automation
Streamline workflows by automating repetitive tasks using a mix of AI and robotic process automation (RPA).
Privacy, Security and AI Compliance
We build AI solutions you can trust, with your data, reputation, and legal obligations in mind.
Frequently Asked Questions
Find quick answers to common queries about our services and process.
We follow a clear and collaborative process that includes discovery, planning, design, development, testing, and launch.
Each project is managed with defined milestones, regular progress updates, and user acceptance testing (UAT) to ensure transparent, high-quality delivery.
Project timeframes vary depending on scope and complexity.
Most projects are completed within 8–16 weeks, though larger enterprise systems or AI-driven solutions may take longer.
We always provide a detailed timeline during the proposal stage, so you know exactly what to expect.
Clients retain full ownership of all IP created specifically for their project.
iClick only retains ownership of its reusable background tools and frameworks that support development consistency and long-term maintenance.
Yes. Our team can assess, audit, and stabilise existing software or AI systems, then continue development or optimisation without disrupting your current operations.
Our team works across a broad, modern technology stack that covers software, AI, and cloud development.
We specialise in JavaScript, Node.js, React, Python, Flutter, and Firebase, as well as cloud platforms such as AWS, Google Cloud, Microsoft Azure, and WP Engine.
In AI and machine learning, we leverage technologies and frameworks such as OpenAI, TensorFlow, PyTorch, LangChain, and custom model training pipelines to deliver intelligent, data-driven solutions.
We also build robust integrations with leading business platforms, including Xero, HubSpot, Cin7, Stripe, Twilio, and other third-party APIs, enabling seamless connectivity and automation across your digital ecosystem.
We take an API-first approach, allowing us to connect nearly any cloud or legacy system for a unified workflow.
Whether you need a simple data sync or complex multi-platform integration, we can make your systems work together seamlessly.
Every solution is built with future growth in mind.
We use modern architecture, continuous integration and deployment (CI/CD) pipelines, and cloud-based infrastructure to ensure your systems remain secure, scalable, and reliable over time.
We follow the Australian Privacy Principles (APPs) and the New Zealand Privacy Act 2020 when handling all client or user data. Our AI projects follow strict data-minimisation practices we only collect what's necessary, anonymise sensitive information where possible, and always seek client approval before using live data for development or model training.
All data is stored in secure, region-specific cloud environments that comply with Australian and New Zealand data-sovereignty standards. We partner with trusted providers such as AWS, Google Cloud, and Microsoft Azure, each of which is ISO 27001-certified and compliant with local privacy regulations.
By default, data centres are located within Australia or New Zealand unless a client specifically approves cross-border storage.
Yes. For clients with strict compliance or industry-specific requirements, we can ensure that all data, backups, and AI model outputs remain hosted within Australian or New Zealand data centres.
This supports full compliance with local privacy laws, government procurement standards, and regulations across sectors such as healthcare and finance.
We only transfer data outside of Australia or New Zealand when it is contractually approved and when the receiving environment offers equivalent or stronger privacy protections.
Before any transfer takes place, we verify that the overseas storage provider meets or exceeds the safeguards required under APP 8 and New Zealand Privacy Principle 12.
We apply a security-by-design approach to every AI project.
All data is encrypted at rest and in transit, access is restricted through role-based controls, and all activity is logged.
Regular code reviews, penetration testing, and automated vulnerability scans ensure our AI systems remain secure and resilient against new and emerging threats.
Our development and deployment processes align with ISO/IEC 27001 (Information Security Management), ISO/IEC 23894 (AI Risk Management), and guidance from the Australian AI Ethics Principles and the New Zealand Algorithm Charter for Aotearoa New Zealand.
These frameworks ensure every AI project is fair, transparent, accountable, and supported by human oversight.
We believe in transparency and welcome independent review.
Clients can request our internal compliance checklist or security summary at any stage.
We also support third-party audits and formal reviews to confirm our processes meet or exceed Australian and New Zealand privacy, security, and AI governance standards.
We offer both fixed-cost and time-based engagement models depending on your needs. Pricing is transparent, with clear milestones and no hidden charges.
Every quote is tailored to the size, complexity, and objectives of your project.
Yes. We offer flexible support plans that cover updates, performance monitoring, and ongoing improvements.
Our goal is to keep your software stable, secure, and aligned with your evolving business requirements.
We review any scope changes collaboratively, outlining the impact on cost and schedule before proceeding.
Nothing moves forward without your written approval.
To get started, contact us through our online form or email us at info@iclickonline.com.au.
We'll schedule an initial discussion to understand your goals and recommend the best path forward.
We work with a wide range of industries, including logistics, manufacturing, healthcare, e-commerce, SaaS, and professional services, and adapt our approach to meet each client's needs.
Yes. We collaborate with startups, SMEs, and large enterprises across Australia and New Zealand, tailoring our development process to your scale and growth stage.
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